Non Profit

Lancaster City Housing Authority

For Lancaster City Housing Authority, a welcoming and easy-to-navigate digital experience was needed to better serve the community. Accessing housing resources and program information needed to feel clear, organized, and straightforward. A thoughtfully structured website with accessible design was delivered, resulting in a warm, user-friendly platform that helps residents quickly find what they need and feel supported every step of the way.

Designed for connection

Every decision started with listening, understanding what residents need and how important clear communication truly is. From discovery to launch, the focus was on creating a digital experience that feels welcoming and easy to navigate, helping people quickly access services, build trust, and feel supported by Lancaster City Housing Authority’s commitment to strong, stable communities.

Discovery & Planning

Discovery Through Collaboration

Discovery meant sitting down with multiple departments across LCHA to truly understand the breadth of their programs and the unique challenges each team faces in serving residents. By listening closely and identifying key pain points, a clear plan was created not only for structure and navigation, but also for content and imagery that would make sense to the people using the site. The goal was simple: ensure information feels organized, approachable, and supportive for everyone it serves.

Development

Designed for Clarity

Development focused on creating flexible content blocks that keep information organized and approachable, especially when topics can feel overwhelming. Custom forms, structured tables, accordions, and clearly defined pathways help residents move through content at their own pace. Easy-to-click downloads and simplified layouts ensure resources are accessible without adding confusion, making the overall experience feel supportive and manageable.

Creative & Content

Emotion in Every Detail

Through creative custom collages, the design brings warmth and humanity to the digital experience while still feeling modern and hopeful. Each visual was thoughtfully curated to reflect the many programs LCHA offers, capturing real moments, real people, and the positive impact behind the work. The result is a site that feels uplifting, approachable, and rooted in community.

Launching spectacular results

“The QNTM team were incredibly accommodating and attentive to our needs. They transformed our website into a vibrant, fresh, and user-friendly experience. We truly appreciate the effort and dedication everyone contributed and are very pleased with the final result.” – Angela Nikolaus, LCHA

k+
Residents discovering housing resources
Residents connected to housing
%
Of housing searches, LCHA ranks on page 1

Let’s create something amazing together.

We can’t wait to hear your story and create a website that sparks joy and drives results. Connect with us to begin your journey.

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