Built for clarity & trust
A website designed to make healthcare information easier to find, understand, and act on. Every decision started with listening, understanding patient needs, barriers to access, and how users navigate critical health resources. From discovery to launch, the focus was on creating a digital experience that feels clear, supportive, and trustworthy while reinforcing Union’s mission and commitment to equitable care.
Designed Around Patient Journeys
QNTM partnered with Union to restructure the site architecture around how patients actually seek care. The result is a simplified, intuitive experience that helps users quickly find services, locations, and next steps, reducing friction and improving overall engagement.
Inclusive by Design
The platform was built with a mobile-first approach and full WCAG accessibility standards, paired with plain-language content to ensure usability across all audiences. This creates a more inclusive experience, making essential healthcare information accessible regardless of ability, device, or language.
Tools That Connect Patients Faster
Key integrations—including patient chat, appointment scheduling, and access to medical records, were seamlessly embedded into the experience. A robust provider search feature allows patients to easily find and connect with the right healthcare professionals across Union’s growing network.
Scalable, Flexible, & Sustainable
To support ongoing expansion, the site was designed with a flexible structure that allows new services and locations to be added without complexity. Improved content governance tools empower internal teams to keep information accurate, consistent, and up to date.
Creating real impact
By improving clarity, accessibility, and integration, the new website strengthens patient trust and enhances care coordination. Union Community Care now has a digital foundation that supports its mission, expanding access, improving experiences, and delivering equitable healthcare to communities across the region.
